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Privacy Policy for Your kopi555 Account

Our Privacy Policy shows how kopi555 handles the account, device and wallet details you provide before you enter the lobby.

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kopi555 Privacy Policy for Your kopi555 Account
PRIVACY CONTACT

Where Your Privacy Questions Reach Us

A clear contact route matters when a wallet reference or login record looks unfamiliar. Use our support chat from the account area and describe the privacy request you need, without sending a password or full wallet credentials. We may ask for the account phone number and a recent transaction reference so we can confirm that the request comes from you. In Jakarta, the same account support path is available from a mobile browser.

Team online

Account request

Ask support chat to confirm which account details we hold, such as your phone number, login record or verification status. We will use the account step needed to identify you and will not ask you to disclose your password.

Wallet question

For DANA, OVO, GoPay or QRIS questions, share the transaction reference rather than a wallet password. This lets us trace a status or matching issue while keeping the most sensitive wallet credentials outside our support exchange.

Correction route

If your name, phone number or contact detail is outdated, request a correction through support chat. We may confirm the account step first, then record the requested change and tell you if another verification check is needed.

HANDLING DETAILS

Account Security Behind This Privacy Policy

We keep this Privacy Policy practical by connecting each data practice to an account action you recognise.

Account records

When you open an account, we collect the details required for account setup and phone verification. The verification step helps us distinguish your request from an unauthorised change, especially when a login or wallet status needs investigation.

Device signals

A mobile browser may send device type, browser version, IP address and login time. We use these signals to recognise unusual sign-in patterns and to keep a session connected while you move from account access to the lobby.

Cookies

Cookies can keep your session state and remember basic browser choices. You can manage cookies through your browser settings, although removing them may require you to repeat the login step before account details appear.

Wallet matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be matched with your account record. We use that link to check status and disputes, not to request or store your wallet password.

Retention period

We keep account, verification and transaction records for as long as their stated purpose requires, including dispute handling or legal duties where local law permits. When a record is no longer needed, our handling process removes or limits it.

Request changes

You can ask us to access, correct or delete eligible personal data through support chat. Include your account phone number and request type; we may seek an account confirmation before releasing data or applying a change.

Privacy Policy Questions From Indonesia

These answers address the privacy searches we hear before an account is opened or a wallet is connected. They cover the records linked to account setup, mobile browsing, payment matching and support contact. If your situation is different, send a specific request through support chat and we will check the relevant account step.

The kopi555 Privacy Policy covers account details, phone verification, device signals, cookies, support messages and transaction references. It also explains how DANA, OVO, GoPay, QRIS, bank transfer and virtual account records may be matched to an account for status checks.

Yes. Send an access request through support chat with your account phone number and the records you want checked. We may verify the account first, then explain which data can be provided and whether any legal or security restriction applies.

We use wallet and bank references to match a cashier status, investigate a dispute or confirm an account transaction. DANA, OVO, GoPay and QRIS references do not require your wallet password, and we do not ask you to post full credentials in chat.

Yes. The Privacy Policy includes device type, browser version, IP address, login time and session cookies when you use a phone or desktop browser. These signals help us identify unusual access and keep the correct account session connected.

Ask for a correction through support chat and state whether the change concerns your name, phone number or contact detail. We may request an account confirmation before applying it, so an unauthorised person cannot redirect account or wallet messages.

We retain account, verification and transaction records for the period needed for their stated purpose, dispute handling and legal duties where local law permits. When a record is no longer needed, we remove it or restrict further use.

You can submit a deletion request through support chat. We will assess the account record and explain what can be removed or restricted. Some records may need to remain for security, unresolved disputes or legal duties where local law permits.

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